Anusha has decided to move to Germany to join her partner which is such an exciting time for her and we wish her all the very best. We will all miss you and look forward to hearing your news!
The latest scam is using invoicing as their way to get people to open fraudulent email. We want you to know how we do our invoicing so you can recognise SPAM.
The ‘Invoicing Spam’ is doing all of the above and is not a legitimate invoice.
Our accounts procedure is to mail a hard copy of an invoice to our clients or email invoices as attachment if agreed with our client.
Two new friendly vets have joined us recently. Welcome Sebastian and Rocia! It is great to have you on board and see you settle in so well with our team and clients. Sebastian will mostly be at our Wycombe surgery and Rocia will mostly be at our Wycombe and Hazlemere surgery. They are eager to get to know you and your pets!
We would also like to welcome Abigail to our nursing team. Abigail is Registered Veterinary Nurse and a welcome addition to our team at our busy High Wycombe surgery.
PRODUCT RECALL ALERT
Hill’s Pet Nutrition is voluntarily recalling five canned dog food products due to potentially elevated levels of vitamin D. While vitamin D is an essential nutrient for dogs, ingestion of elevated levels can lead to potential health issues depending on the level of vitamin D and the length of exposure, and dogs may exhibit symptoms such as vomiting, loss of appetite, increased thirst, increased urination, excessive drooling, and weight loss. Vitamin D, when consumed at very high levels, can lead to serious health issues in dogs including renal dysfunction. Pet parents with dogs who have consumed any of the products listed and are exhibiting any of these signs should contact their veterinarian. In most cases, complete recovery is expected after discontinuation of feeding.
The affected canned dog foods were distributed globally through retail pet stores and veterinary clinics. No dry foods, cat foods, or treats are affected.
Pet Parents who purchased any of the products with the corresponding lot/date codes, see attached details, should discontinue feeding and return the product to the retailer/Clinic from where it was purchased from for a full product refund.
If you have further questions please contact HillsUKCustomerServices@hillspet.com or Phone: 0800 282 438
Further information can be found at https://www.hillspet.com/
Hill’s cares deeply about all pets and are committed to providing pet parents with safe and high quality products. Hill’s has identified and isolated the error and have put in place control measures to prevent this from happening again.
Welcome New Team Members!
We are delighted to welcome Rebecka (Bekka) and Christine to our reception team. Christine is based at our Wycombe surgery and Bekka can be found at our Wycombe and Watlington surgeries. It is wonderful to have both of you on board!
More great additions to Crossroads!
We are so happy to announce that vet Michelle Marshall is back with us as a compassionate team member. Many clients will recognise Michelle who will be mostly based at Hazlemere. Welcome back Michelle!
We would also like to welcome three lovely staff members to our nursing team…
Claire is a qualified nurse and her kind, dedicated and enthusiastic contribution has already proven to make her a valuable team member. Claire also has experience working for Vets Now emergency service. Welcome Claire!
Billie and Hollie are great additions to our Apprentice Nurse team with their friendly, caring and enthusiastic approach to nursing.
And another friendly face at Hazlemere reception…
Welcome to Sarah who has recently joined our receptionist team. Sarah has been a client of ours for a number of years and now has joined the team and will be based at our Hazlemere surgery. We’re delighted to have you on the other side of the desk Sarah!
We've seen a few cases of Flystrike recently!
Rabbit owners please ensure you check your rabbits throughout the day, and remove ALL soiled bedding as soon as possible.
Flies are attracted to wounds, damp fur, urine and feces
Rabbits that are unwell, obese or arthritic are particularly high risk as they may be unable to move about as much and clean themselves.
If you have seen any sign of fly eggs or maggots on your pet, CALL US STRAIGHT AWAY AS THIS IS AN EMERGENCY
Do not attempt to wash the maggots off at home, as this makes it harder for us to shave the fur from around the affected area, and delays the maggot removal process.
New additions at Crossroads!
We are delighted to have Dawn Holmes join our busy High Wycombe surgery as a receptionist. Dawn and her family recently moved from Cambridgeshire and they’re enjoying exploring Buckinghamshire.
Welcome Dawn – it’s great to have you join our team!
Rebecca has just joined our team and we are delighted to have her aboard in the role of receptionist/kennel assistant. Rebecca will be found on reception at High Wycombe and on other days she will be behind the scenes working as a kennel assistant both at High Wycombe and Hazlemere surgeries.
Welcome Rebecca – we’re delighted you have joined Crossroads!
Veterinary Nurse Awareness Month
Did you know that in the same way Nurses work alongside Doctors, Veterinary Nurses work alongside Vets, and no Veterinary Practice/hospital could function without them! Veterinary nursing is a profession in its own right, and a profession that requires knowledge, skill, and (depending on course provider) up to 4 years intensive training to complete the course and pass the RCVS (Royal College of Veterinary Surgeons) examinations required to qualify as a Registered Veterinary Nurse.
To find out more about what our nurses to care for your pets visit our Nurse Consultations page.
JOB VACANCY: REGISTERED VETERINARY NURSE
We are seeking a dedicated and enthusiastic RVN to join our excellent and friendly RCVS Small Animal General Practice, to start as soon as possible. Please see all the details here.
We are delighted to announce that another one of our vets, Kathryn Miller, has passed her exams through the Royal College of Veterinary Surgeons and is now qualified as ‘Advanced Practitioner in Small Animal Medicine’.
This is an official recognition of a veterinary surgeon’s particular knowledge and skills in a designated field of veterinary practice beyond their initial primary veterinary degree, and it confirms that they continue to be up to date in their field over and above the minimum requirements for continuing professional development (CPD).
Do you have a new puppy addition to the family? Congratulations!
You will have so much fun watching them play and discover new things. It is so important to make sure your puppy is socialised correctly within the first few months of life. It helps them grow up with confidence and learn the rules of proper play with other dogs which also helps to prevent behaviour problems later in life.
We regularly hold Puppy Socialisation Classes run by qualified Veterinary Nurses at our Hazlemere surgery. Visit our Puppy Page to learn more about our classes.
Our nurses will provide the right environment to help them learn to interact safely with other puppies. You will receive valuable information and guidance in addition to having fun evenings!
Help your puppy grow into a confident adult dog! Classes are popular and fill up quickly so call us at 01494 718700 to book your class.
INTO THE SENIOR YEARS
As we celebrate our 60th Birthday year, it's incredible looking back at how things have changed and advanced over the 6 decades.
We can now do so much more for pets no matter what age, so when you start noticing the changes in them over the years, don't be frightened to come and talk to us! There are many things we can do to make your pet's golden years as comfortable and happy as possible and it need not be as costly as you think.
'Oh he/she is just slowing down, it takes a while for them to get up but that’s normal' Whilst it is more common for older pets to have joint problems, it need not be so uncomfortable and difficult for them to do simple things like getting up off their bed.
There are a number of joint supplements and joint targeting diets available, and our vet may also feel your pet could benefit from being on long term anti-inflammatories and pain relief to help with their mobility.
Many owners will stop vaccinations, flea and worming treatment when their pet becomes 'old'.
This can not only be potentially life threatening, especially if no longer covered against the fatal parasite Lungworm (which is non-discriminate and can affect them at any age) but it also means that they probably aren't coming into the vets much either.
Regular check-ups are so important, even more so in the later years, so we can catch signs of disease early and start treatments before they become more serious. In many cases, potentially serious health problems are picked up at the 'annual jabs', when the owner doesn't know there is something else going on.
We include preventatives (vaccinations, flea treatment, wormers) in our Pet Health Club (PHC) plans. Our PHC means you spread the cost of your pet's preventatives into affordable monthly payments, with included 6 monthly check-ups. We now offer 3 different plans one of them being a senior cat/dog plans too, which include blood/urine screening and blood pressure check-ups!
NOMINATED VET OF THE YEAR
Thank you so much to our clients for nominating Denise Kinnard for ‘Vet of the Year' in the 2018 Petplan Veterinary Awards! Congratulations Denise for being nominated.
Have you entered our competition yet?
You could WIN a FREE VET CONSULTATION! We are giving away 5 free vet consultations every month in celebration of our 60th anniversary.
All you have to do is LIKE and SHARE the post at the top of our Facebook Page or you can fill out a competition slip at reception.
BEWARE CHOCOLATE IS TOXIC TO PETS
Easter is a fun time where lots of chocolate is brought in to the home. It's oh so yummy for us but it can put pets at serious risk of poisoning. Most emergency care over the Easter weekend is due to pets ingesting chocolate!
Chocolate contains an alkaloid called theobromine which is highly toxic to many animals. Dogs in particular must be watched carefully because of their tendency to eat things they shouldn't. The most common signs of chocolate poisoning are diarrhoea, vomiting, panting, faster heart rate, restlessness, pancreatitis, and neurological problems.
CONGRATULATIONS to Katie Mead on passing her nurse exams. Katie is now a fully qualified Registered Veterinary Nurse! Well done Katie we are so proud of you.
We are pleased to announce that we have a visiting heart specialist at our High Wycombe surgery. Andrew Francis is a Specialist Veterinary Cardiologist and if our vets detect heart issues which requires further investigation you would have the choice to see him right here on site instead of travelling to a referral centre. Please see our Visiting Vets page for more about Andrew’s qualifications.
Have you noticed your pet licking excessively at a particular joint? It can often be a sign of joint pain, and even if you don’t always notice them licking or biting at the joint, other tell-tale signs can include saliva staining, sore skin and fur loss. Arthritis and joint pain is not uncommon and can affect the quality of life your pet is experiencing. If you’re concerned your pet may be suffering from some joint pain, please make an appointment to see one of our vets. There are many ways we can help them and ease the discomfort they may be feeling.
NEW PET PLANS
Have you seen our NEW Rabbit and Senior Dog & Cat Healthcare plans now available in our Pet Health Club? Go to our PET HEALTH CLUB page to find what's included/download a membership form, or give us a call for a friendly chat!
Many of you have ageing pets and they require special attention. Did you know a pet is technically an ageing pet at 8+ years? To help you take good care of your senior pets we are holding a FREE evening, with vet Sally Warwick and registered nurse Catherine Dakin, where you can learn more and have your questions answered. Click here to learn more about our Q&A evening on “Caring for Senor Pets”.
'Advanced Practitioner’ is an official recognition of a veterinary surgeon’s particular knowledge and skills in a designated field of veterinary practice beyond their initial primary veterinary degree, and confirms that they continue to be up to date in their field over and above the minimum requirements for continuing professional development (CPD).
ANNOUNCING THREE NEW HEALTH CARE PLANS!
You can find out more about what's included and download a membership form (click here), or give us a call for a friendly chat with the team!
Nominated ‘Practice of the Year’
Thank you so much to our lovely Watlington Clients, for nominating our Watlington Branch for 'Practice of the Year' in the 2018 Petplan Veterinary Awards!
All of our team are very touched by the nomination, fingers crossed our 60th birthday year will be the year!
If you would like to nominate us, or a particular staff member, for an award you can go to the Petplan website
Congratulations JUDITH CARRINGTON
Monthly draw winner!
You have won your FREE HEALTH CHECK AND VACCINATION for one dog, cat, rabbit or small pet. Thank you so much for your feedback!
We would like to thank all our clients who kindly took the time to provide us with valuable feedback.
Fair Prize Winner!
When dog owners hear the phrase 'Alabama Rot', they are understandably filled with fear and dread. This is especially true with re-occurring headlines about a new 'flesh-eating deadly disease' popping up in newspapers and across social media.
We have produced this fact-sheet, to help inform owners about what vets know so far, and to hopefully help reduce owner anxiety.
It's A Girl!!!
Eva Marie Dillon was born at 6.30 AM on Sunday 26th November.
The Dillon family are all doing well, and Fergal is now off for the next couple of weeks to enjoy being a new dad!
We are so happy for you both and can't wait to meet her.
Lots of love from all of us at Crossroads XxX
IS YOUR DOG TREATED MONTHLY AGAINST LUNGWORM?
Make a FREE Flea/Worming Consultation today to ensure your pet is parasite protected.
It’s that fun time for many as they dress up in fancy costumes and going door to door in the dark collecting treats. Fun for us but not fun for our pets and it can also be potentially harmful to them. To a pet there are strangely (and often really scary) dressed people coming to the door and wandering around the streets making a noise.
All that candy, chocolate and other treats about the house might be tempting to a pet so please keep them away from pets. Chocolate and sweets must not be given to pets. All forms of chocolate - especially baking or dark chocolate - can be dangerous, even lethal, for dogs and cats. Chocolate contains an alkaloid called theobromine which is toxic to many animals, especially to dogs. The wrappers are often shiny, crinkly and attractive to pets and if ingested can cause a blockage.
Please remember to keep your pets safely locked up around Halloween time so you and your children can enjoy the fun! HAPPY HALLOWEEN!For more on Halloween pet safety read our article by Fiona Mullan (RVN)
Previous Survery Draw Winners!
Thank you so much to everyone for taking the time to provide us with valuable feedback.